Known Issues
"Invalid tag: FORMAT_DICT" error
Symptoms After upgrading a BusinessObjects (BOBJ) environment, you may encounter the error with 360Suite feature like 360Cast or 360Bind: Unexpected exception: Failed to parse document. Invalid tag: FORMAT_DICT These features typically work with ...
DB006 : Could not acquire change log lock
Symptoms When saving the database configuration in the 360Suite Administration Console, the following error message appears: DB006 : Could not acquire change log lock Cause When the application is upgraded, the database structure is updated (new ...
SAML Logon is showing the error "Problem Validating the Authentication Request"
Symptom When logging to the application with the SAML Logon, the page loads and ends on this view : Cause The authentication request sent by the Identity Provider is not signed. It is not mandatory to have a signed response, but by default we enforce ...
Scheduling & Bursting tasks end in Warning with "Could not export instance : Could not open instance" message on phase 3
Symptom When you run a Scheduling and Bursting task with many destination, some of them fails to export document. Task is in warning state In Instance Summary you have one or many {document name} (ID: {instance id}), Kind: {document kind} : instance ...
Converting Oracle based MSU UNX to SSU fails with "driver could not be loaded error"
Symptom When you launch a MSU to SSU conversion on a universe based on an Oracle ODBC connection. On WebPatform 2023.1.1 : The task ends in success When you retrieve the - Converted universe, you have an empty Data foundation On WebPlatform 2023.2 ...
Unable to create system preferences directory
Condition The Apache Tomcat server log returns the following error on start-up: Could not create system preferences directory. System preferences are unusable Solution Cause This error occurs if the server is started using a user or service account ...
360Vers - Failing/dropping workflow E-mail notifications
Condition Versioning workflow notifications are not sent to one or several users (package managers and/or package users) or are dropped by the application upon new temporary release request, change validation or refusal, etc. Solution Cause SAP ...
Probe Service - "System cannot find the path specified" error prevents service from starting
Symptom When launching the 360Probe service Installer.bat, some line shows the message : System cannot find the path specified. Environment Product : 360Live Environment : OS : Windows 360Probe is deployed Reproducing the issue (if applicable) There ...
ERR_WIS_30272 Maximum character output size limit reached in Regression Test Export Tasks and Scheduling And Bursting Tasks
Symptom Regression Test Export tasks with Webi documents exported with the XML/Paginated XML format end up in warning/failed state with the following error during phase3: Scheduling And Bursting tasks with Web documents exported with ...
java.nio.file.DirectoryNotEmptyException: wartemp/META-INF
Symptom When running the install.bash script, I get the following error: java.nio.file.DirectoryNotEmptyException: wartemp/META-INF Environment 360 Web Platform. *nix setup. Reproducing the issue Run the 360 Web Platform setup for *nix environments. ...
SEN015 warning when configuring the SMTP server
Symptom The following warning appears: SEN015 The request was aborted: Could not create SSL/TLS secure channel. When an email is sent by the application: SMTP Configuration Test in the Administration Console. Email notifications in a task, watcher, ...
"Unexpected error : java.lang.RuntimeException: Failed to load... <connection name>.cns" when exporting unx in 360Univ Web Platform
Symptom Error when exporting an universe: "Unexpected error : java.lang.RuntimeException: Failed to load C:\Program Files (x86)\360.suite\apache-tomcat-8.0.39\temp\SdkSlAuth20190131173728_4c8aa55cba0b4592\<connection name>.cns". Error occurs when ...