360Cast BI Inbox export fails for non-admin users (ERR_WIS_30270)

360Cast BI Inbox export fails for non-admin users (ERR_WIS_30270)

Environment

  • Product version(s): All 360Suite versions

  • Third-party technology: BusinessObjects BI Platform (BOBJ), all versions

Symptoms

A 360Cast task scheduling a WebI report to a user's BI Inbox in BOBJ format fails, but only when the task is run or taken over by a non-administrator account.

  • The task completes successfully when run or taken over by an Administrator account.

  • The task fails when run by the target user or another non-admin account, even if that account has the same apparent permissions as the Administrator.

  • The WebI instance itself is scheduled successfully. Other destinations, such as XLSX or email, are delivered correctly.

  • The failure occurs specifically during the BI Inbox delivery step, when the destination format is BOBJ.

Error Message

Warning
Error code: ERR_WIS_30270
Message: Could not export instance: An internal error occurred while calling 'saveDocumentToCorporate' API. (Error: ERR_WIS_30270)

Steps to Reproduce

  1. Create a 360Cast task that schedules a WebI report to a destination list including a user's BI Inbox in BOBJ format.

  2. Run or take over the task using a non-administrator account.

  3. Observe that the task fails at the BI Inbox delivery step with error ERR_WIS_30270, while other destinations (e.g. XLSX, email) complete successfully.

Cause

This is expected behavior when using BI Inbox delivery in BOBJ format with a non-administrator account.

  • Context: The issue occurs whenever a non-admin account runs or takes over a 360Cast task that includes a BI Inbox destination in BOBJ format.

  • Technical explanation: Delivering to BI Inbox in BOBJ format relies on the saveDocumentToCorporate API, which requires the executing account to have specific rights on the BOBJ Temporary Storage folder (ID 49). Administrator accounts have these rights implicitly, which is why the task succeeds when run as Administrator but fails for a standard user account that has not been explicitly granted them.

Info
Why: Only the BI Inbox / BOBJ delivery step is affected because it is the only destination type that calls the saveDocumentToCorporate API against BOBJ's Temporary Storage. Other destinations (XLSX, email) do not use this API and are therefore unaffected.

Resolution

Grant the executing account the minimum required rights on the BOBJ Temporary Storage folder (ID 49).

Standard Configuration

  1. In the BOBJ Central Management Console (CMC), locate Temporary Storage (ID 49).

  2. Grant the following rights to the user or user group running the 360Cast task:

  • Copy Objects to another Folder

  • View Objects

  1. Confirm there are no inherited Deny permissions on Temporary Storage from other groups that could override these rights.

  2. Have the user log out of 360Suite and log back in for the updated permissions to take effect.

  3. Relaunch the 360Cast task and confirm the BI Inbox delivery step completes successfully.

Additional Information

If the issue persists after applying the rights above, contact support with the following:

  • The 360Suite logs covering the failed task execution

  • The account name used to run/take over the task, and its current BOBJ rights on Temporary Storage

  • The exact error message and error code observed