360Suite Complete Uninstallation Guide

⚠️ IMPORTANT: Read Before You Begin

This guide will help you completely remove 360Suite from your system while preserving your data for future reinstallation. Complete uninstallation should only be performed as a last resort upon advice from the support team.

Before You Start

• Administrator Rights Required: You must be logged in as a Windows administrator

• Consider Contacting Support: If you're unsure about any step, contact our support team first

• Create a System Restore Point: Go to Control Panel > System > System Protection > Create

• Estimated Time: 60 minutes

Phase 1: Backup Your Data (CRITICAL)

Before removing anything, we must ensure that your data and settings are safely stored.

Step 1: Identify Your Installation Paths

Look for these folders on your system:

• C:\Windows\360Suite

• C:\Program Files (x86)\360Suite424 or C:\Program Files (x86)\360Suite430

Step 2: Database Preservation

Important: Do not proceed to any modifications to your 360Suite databases.

Step 3: Backup Configuration Files

Navigate to your Tomcat installation folder, then to webapps/360.suite/

Create copies of these folders (if they exist):

• castdl

• comparisons

• documentationTasks

• promotion_work

• uploads

• webTasks

Step 4: Backup Server Configuration

1. Find the server.xml file in your <tomcat>/conf/ folder

2. Make a copy in a safe location

3. Note down any Java options in your Tomcat configuration

Step 5: JDBC Drivers

1. Identify the JDBC Drivers used by your application, this depends on the databases 360Suite interacts with (Once again, 360Suite core database, 360Eyes database, 360Suite audit database..). This will be useful upon reinstallation.

Step 6: Preserve Module-Specific Repositories

1. Open the 360Suite Administration Console (if accessible)

2. Navigate to each module's configuration section

3. Note the file paths for any external repositories such as:

   • 360Cast Simulation folder

   • 360Plus backup folders

   • 360Bind folder

   • 360Vers folder

4. Ensure these folders are not located within your 360Suite installation directory

5. If they are within the installation directory, back them up to a safe location

Important: Do not delete any of these module-specific folders.

Phase 2: Stop and Remove Services

Step 7: Stop All 360Suite Services

1. Press Windows + R, type services.msc, press Enter

2. Look for services starting with "360Suite" or "360Probe" (anything 360-, including the Semantic Layer Agent).

3. Right-click each service and select "Stop" (if available)

4. Wait for all services to stop completely
   

Method A: Using Procrun (Recommended)

Navigate to: C:\Windows\360Suite\commons-daemons

For each 360Suite service, run:

prunsrv.exe //DS//SERVICE_NAME

Common service names:

• 360Suite_Tomcat_For_BI_4.3

• 360Suite_Semantic_Layer_Agent

• 360Suite_Probe_Agent

Method B: If Procrun Not Available

Use this command for each service:

sc delete SERVICE_NAME

Phase 3: Remove Installation Files

Step 10: Remove Installation Directories

Only after confirming your backups are complete. 
Don't delete any additional file repositories you configured (like 360Plus backup repositories or 360Bind repositories)

Double-check to ensure that you do not have a module folder stored inside the 360Suite installation (for instance, your Plus folder). Once you have confirmed that you have backed up all the necessary information:

Delete these folders completely:

• C:\Windows\360Suite

• C:\Windows\360Suite424

• C:\Windows\360Suite430

• C:\Program Files (x86)\360Suite424

• C:\Program Files (x86)\360Suite430

Phase 4: Clean Registry (Advanced Users Only)

Editing the registry incorrectly can damage your system. Create a system restore point before proceeding.

Step 11: Open Registry Editor

1. Press Windows + R, type regedit, press Enter

2. Click "Yes" when prompted by User Account Control

Step 12: Remove Registry Keys

Carefully delete these registry keys by right-clicking and selecting "Delete":

1. HKEY_CURRENT_USER\Software\GBandSmith

2. HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Prefs\360/Suite/Preferences

3. HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Prefs\com

   • 

     Check first: Expand this folder and only delete if it contains only "gbs" entries

4. HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Prefs\wiiisdom (if present)

5. Under HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Apache Software Foundation\Procrun 2.0\:

   • 360Probe (if present)

   • 360Suite_Probe_Agent (if present)

   • 360Suite_Semantic_Layer_Agent (if present)

   • 360Suite_Tomcat_For_BI_4.3 (if present)

Phase 5: Verification and Cleanup

Step 13: Verify Removal

1. Restart your machine

2. Check that no 360Suite services appear in Services (services.msc)

3. Verify installation folders are gone

4. Check that no 360Suite processes are running in Task Manager

Reinstallation

After complete removal, you can:

1. Re-install 360Suite

2. Restore your backed-up files to their original locations
   

3. Restart Tomcat to apply changes
   

4. Reconfigure the Administration Console password

5. Reconfigure database connections

All your data and settings stored in the database will be automatically recovered once the connection is established.

Troubleshooting

Can't find prunsrv.exe?

• Use the sc delete method instead

Registry keys don't exist?

• This is normal; skip any keys that aren't present

Services won't stop?

• Change the service configuration from "Autostart" to "Manual", then try restarting your machine, the service will not be started.
  

Error deleting files?

• Ensure all services are stopped

• Close any programs that might be using 360Suite files

Access denied when deleting registry keys?

• Ensure you're running Registry Editor as administrator

• Check if any 360Suite processes are still running

Need Help?

If you encounter issues during this process, please contact our support team.

When contacting support, please provide:

• Step number where you encountered the issue

• Exact error message (screenshot if possible)

• Your 360Suite version