360Vers - Failing/dropping workflow E-mail notifications

360Vers - Failing/dropping workflow E-mail notifications

Condition

Versioning workflow notifications are not sent to one or several users (package managers and/or package users) or are dropped by the application upon new temporary release request, change validation or refusal, etc.

Solution

Cause

SAP BusinessObjects users’ E-mail addresses have changed and have not been taken into account by 360Suite. This issue occurs if editing user addresses via the CMC, BI LaunchPad or 360Suite (user account update). Existing packages must be updated in order to reload user properties and refresh E-mail addresses.
The SMTP configuration is invalid or undefined (General settings).

Remedy

1. In 360Suite, expand the Settings section in the side menu, then click on General settings. Expand the “SMTP server“ section on the settings page and double-check the configuration. If undefined, please specify a valid SMTP configuration (ask your system administrator for details). Click on the Save button (bottom of the page).
2. Expand the Versioning section in the side menu, then click on Package.
3. Right-click on the package to refresh and select Update in the context menu.
4. Click on the Update button in the “Update Package“ window (do NOT change any existing setting). 360Suite will fetch user properties again and will update E-mail addresses.

    • Related Articles

    • Export task failing with the error java.lang.NoClassDefFoundError

      Introduction This article explains how to resolve export task failures related to Universes or Connections when Tomcat runs in an environment without a graphical subsystem. Environment Product: 360Suite Web Platform Product version: all versions ...

    • How to Identify and Retrieve 360Eyes Job Logs in 360Suite Tomcat

      How to Identify and Retrieve 360Eyes Job Logs in 360Suite Tomcat Overview When a 360Eyes job fails, the execution log stored in the Tomcat logs folder is the fastest way to diagnose the issue. This guide explains how logs are named, where they are ...

    • What BOBJ Events are supported in 360Suite Tasks?

      Overview You want to orchestrate your BusinessObjects (BOBJ) Events with 360Suite Tasks. You want to know what BOBJ Events are supported in 360Suite. Process The "Events to Wait for" that are currently supported for a Task in 360Suite are: Schedule ...

    • Licensing is requested again after activation

      Summary If 360Suite asks you to go through licensing again after you already completed the process, the application cannot find or store the license information correctly. In most cases, this happens because the database is not available. Symptoms ...

    • SEN015 warning when configuring the SMTP server

      Symptom The following warning appears: SEN015 The request was aborted: Could not create SSL/TLS secure channel. When an email is sent by the application: SMTP Configuration Test in the Administration Console. Email notifications in a task, watcher, ...