Overview of the Wiiisdom Customer Center

Overview of the Wiiisdom Customer Center

🧭 Overview of the Wiiisdom Customer Center

Welcome to the Wiiisdom Support Portal β€” your central hub for managing all your Wiiisdom products and services. This article provides an overview of the key sections available on the portal to help you navigate and make the most of your experience.
πŸ”— Main Page: [Customer Center Main Page Link]

πŸ†• Sign Up Required

To fully access the portal, each user must sign up using their email address. This step is essential to create a password and activate the account.
  1. If you're a new user, make sure your email has been authorized by an admin via the Team Management page.
  2. Once added, go to the Sign Up page and follow the instructions to create your Wiiisdom ID.
πŸ”— Access the Sign Up guide: [Sign Up guide Link]

πŸ”½ Downloads

Access the latest versions of Wiiisdom products. These sections allow you to download software and updates.
πŸ”— Access the Download page guide: [Download Page guide Link]

πŸ“ Release Notes

Stay informed about the latest product updates, bug fixes, and new features with detailed release notes for each version and review the history.
πŸ”— Access the Release Notes page guide: [Release Notes Page guide Link]

πŸ“š Documentation

Find comprehensive guides and manuals for all Wiiisdom solutions. This includes:
  1. User guides
  2. Configuration instructions
  3. Best practices
πŸ”— Access the Documentation page guide: [Documentation Page guide Link]

🧠 Knowledge Base

Search through a curated collection of articles designed to help you troubleshoot issues, learn new features, and optimize your use of Wiiisdom tools and this portal.
πŸ”— Access the Knowledge Base guide : [Knowledge Base guide Link]

πŸ€– Meet Wiiisely – Your AI Support Assistant

Wiiisely is our AI-powered support companion, available directly on the portal chat and via email at support@wiiisdom.com.
Here’s what Wiiisely brings to your experience:
  • Instant Answers: Get quick responses to common questions and FAQs.
  • Step-by-Step Guidance: Follow clear instructions for troubleshooting and configuration.
  • Ticket Creation: If your issue requires deeper investigation, Wiiisely will offer to create a support ticket for you β€” either automatically when needed or upon your request.
  • 24/7 Availability: Always accessible through the portal chat widget or via email at support@wiiisdom.com.
Important: All tickets created by Wiiisely remain fully accessible from the User Menu β†’ My Tickets.

πŸ”— Access Wiiisely guide : [Wiiisely guide Link]

πŸ‘€ User Menu Sections

Accessible by clicking on your user profile (in the top-right corner), these sections provide user and account-level support and administrative tools:

πŸ› οΈ My Tickets

Need assistance? The HelpDesk section lets you:
  1. Submit support tickets
  2. Track the status of your requests
  3. Communicate directly with the support team
πŸ”— Access the Help Desk page guide: [Help Desk Page guide Link]

πŸ“€ My Uploads

Share files with the support team, such as logs or configuration files, to assist in resolving issues.
πŸ”— Access the My Upload page guide: [My Upload Page guide Link]

πŸ‘₯ Team Management (admin only)

Manage your organization’s users and roles. In this section, you can:
  1. Invite new team members
  2. Assign roles and permissions
πŸ”— Access the Team Management page guide: [Team Management Page guide Link]

🧾 Licenses  (admin only)

View your product licenses, including license keys and expiration dates.
πŸ”— Access the License page guide: [License Page guide Link]

❓ Need Help?

If you have any questions or need further assistance, feel free to reach out to us at support@wiiisdom.com or via the support chat on the portal. We're here to help!

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