Help Desk section

Help Desk section

🎫 Managing Support Tickets – Wiiisdom Customer Center

The Tickets section of the Wiiisdom Customer Center allows you to create, track, and manage all your support requests. Whether you're reporting an issue, requesting a feature, or following up on a previous case, this is your central space for communication with the Wiiisdom support team.

🔗 Access the Tickets Page: [Tickets Page link]

📝 Creating a Ticket

If you can’t find an answer in the Knowledge Base or need personalized help:
  1. Click Submit a Ticket
  2. Fill in the required fields:
    1. Subject
    2. Description of the issue or request
    3. Product and version (if applicable)
    4. Attach relevant files or screenshots, especially Tomcat logs for 360Suite tickets
  3. Click Submit to send your request to the support team.

📋 Ticket Views

Use the right-hand menu to filter and view tickets based on their status:
  1. My Tickets
    1. Open
    2. Closed
    3. On Hold
    4. Overdue
  2. Team Tickets (tickets created by other users of your organisation)
    1. Open
    2. Closed
    3. On Hold
    4. Overdue
This helps you stay organized and monitor progress across your team.

💬 Ticket Activity

Each ticket includes a threaded conversation view where you can:
  1. Reply to support agents
  2. View updates and status changes
  3. Track resolution history
  4. Close ticket

🧠 Related Knowledge Base Articles

Many tickets are linked to relevant articles that may help you resolve your issue faster. You’ll find suggestions based on your ticket content or product category when creating a new ticket.

❓Need Help?

If you're unsure how to submit a ticket or need help navigating the portal, feel free to email us at support@wiiisdom.com — we’re here to assist you!

    • Related Articles

    • Release Notes section

      ? Reviewing Release Notes – Wiiisdom Customer Center The Release Notes section of the Wiiisdom Customer Center keeps you informed about the latest updates, improvements, and fixes across all Wiiisdom products. It’s the best place to track version ...

    • Overview of the Wiiisdom Customer Center

      ? Overview of the Wiiisdom Customer Center Welcome to the Wiiisdom Support Portal — your central hub for managing all your Wiiisdom products and services. This article provides an overview of the key sections available on the portal to help you ...

    • Documentation page

      ? Accessing Product Documentation – Wiiisdom Customer Center The Documentation section of the Wiiisdom Customer Center provides centralized access to all product manuals, guides, and reference materials. Whether you're deploying, configuring, or ...

    • Download page

      ? Using the Downloads Page on the Wiiisdom Customer Center The Downloads page is your go-to destination for accessing the latest versions of all Wiiisdom products. Whether you're setting up a new environment or updating an existing one, this section ...

    • Knowledge Base page

      ? Wiiisdom Knowledge Base – Your Self-Service Resource The Knowledge Base in the Wiiisdom Customer Center is designed to help you find answers quickly, troubleshoot issues, and deepen your understanding of Wiiisdom products and the portal itself. ? ...