My Tickets section

My Tickets section

🎫 Managing Support Tickets – Wiiisdom Customer Center

The Tickets section of the Wiiisdom Customer Center allows you to create, track, and manage all your support requests. Whether you're reporting an issue, requesting a feature, or following up on a previous case, this is your central space for communication with the Wiiisdom support team.

🔗 Access the My Tickets Page: [My Tickets Page link]

🧭 How to Access My Tickets section

  1. Open Your User Menu
    Click on your profile in the top-right corner of the portal.
  1. Select “My Tickets”
    This will take you to the page where you can manage your tickets.


📝 Creating a Ticket

If the support chat can’t find an answer in the Documentaton and Knowledge Base or you need personalized help:
  1. Click Submit a Ticket
  2. Fill in the required fields:
    1. Subject
    2. Description of the issue or request
    3. Product and version (if applicable)
    4. Attach relevant files or screenshots, especially Tomcat logs for 360Suite tickets
  3. Click Submit to send your request to the support team.

📋 Ticket Views

Use the right-hand menu to filter and view tickets based on their status:
  1. My Tickets
    1. Open
    2. Closed
    3. On Hold
    4. Overdue
  2. Team Tickets (tickets created by other users of your organisation)
    1. Open
    2. Closed
    3. On Hold
    4. Overdue
This helps you stay organized and monitor progress across your team.

💬 Ticket Activity

Each ticket includes a threaded conversation view where you can:
  1. Reply to support agents
  2. View updates and status changes
  3. Track resolution history
  4. Close ticket

🧠 Related Knowledge Base Articles

Many tickets are linked to relevant articles that may help you resolve your issue faster. You’ll find suggestions based on your ticket content or product category when creating a new ticket.

❓Need Help?

If you're unsure how to submit a ticket or need help navigating the portal, feel free to email us at support@wiiisdom.com — we’re here to assist you!

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