🆕 Introducing Wiiisely and the New Wiiisdom Support Portal Experience

🆕 Introducing Wiiisely and the New Wiiisdom Support Portal Experience

🆕 Introducing Wiiisely and the New Wiiisdom Support Portal Experience

Starting January 2026, we’re excited to announce two major updates designed to improve your support experience:
  1. Wiiisely, our AI-powered support assistant, is now available on the portal.
  2. A refreshed portal layout for simpler navigation and faster access to resources.

✅ What’s New?

1. Meet Wiiisely – Your AI Support Companion

  1. 24/7 Availability: Wiiisely is always ready to assist you directly on the portal.
  2. Instant Answers: Get quick responses to common questions and troubleshooting steps.
  3. Smart Handoff: If your issue requires deeper investigation, Wiiisely will offer to create a support ticket and pass all relevant details to our support team.
  4. Email Integration: Wiiisely also responds to messages sent to support@wiiisdom.com.
Important: All tickets created by Wiiisely remain accessible from the User Menu → My Tickets.

2. Portal Redesign for a Better Experience

We’ve simplified navigation and reorganized key sections:

Unified Access Page

 A single main page now provides direct access to:
    1. Downloads (latest versions of Wiiisdom products)
    2. Release Notes (updates, bug fixes, new features)
    3. Documentations (user guides, configuration instructions, best practices)
    4. Knowledge Bases (self-service articles for troubleshooting and optimization)
    5. Wiiisely (AI assistant integrated on this page for instant help)
User Menu Consolidation

Sections requiring authentication are now grouped under your User Menu (top-right corner):
    1. My Tickets (formerly “Help Desk” in the header)
    2. My Uploads (share logs and configuration files)
    3. Team Management (admin only)
    4. Licenses (admin only)

3. Product Naming Update

360Suite with 360Eyes (for SAP BusinessObjects) is now renamed to: 360Suite (for SAP BusinessObjects)
(Note: 360Eyes remains a key module within the 360Suite web application.)

✅ Why These Changes?

  1. Simpler navigation: Everything you need is now accessible from one main page.
  2. Faster support: Wiiisely provides instant answers and smooth escalation to human support when needed.
  3. Clear structure: Authenticated sections are grouped logically under the User Menu.

❓ Need Help?

  1. Use Wiiisely on the portal for instant assistance.
  2. Email us at support@wiiisdom.com (Wiiisely will assist here too!).
  3. Or submit and track tickets via My Tickets in the User Menu.
Explore the new portal now: [Customer Center Main Page Link]
We’re here to make your experience better, faster, and smarter.

    • Related Articles

    • Wiiisely – Your AI-Powered Support Companion

      Wiiisely – Your AI-Powered Support Companion Wiiisely is designed to make your support experience faster, smarter, and more convenient. Available directly on the Wiiisdom Customer Center, Wiiisely helps you find answers instantly, guides you through ...

    • Wiiisdom Scope of Support

      ? Wiiisdom Support Scope & Ticket Management This document provides an overview of how Wiiisdom delivers support services to its customers. It outlines the scope of support, the ticket submission process, and the expectations for resolution and ...

    • Overview of the Wiiisdom Customer Center

      ? Overview of the Wiiisdom Customer Center Welcome to the Wiiisdom Support Portal — your central hub for managing all your Wiiisdom products and services. This article provides an overview of the key sections available on the portal to help you ...

    • Wiiisdom ID Sign Up

      ? Creating Your Wiiisdom ID Your Wiiisdom ID gives you access to all features and resources available on the Wiiisdom Customer Center. ? Main Page: [Customer Center Main Page link] ✍️ How to Sign Up Go to the Sign-Up Page From the main page, click ...

    • Which domain do Wiiisdom solutions need to reach to activate a license code online?

      Since early 2024, Wiiisdom products are using a new type of licenses for better management and security: LicenseSpring licenses. This implied a few changes in the way licenses were verified by the applications and the new methods are detailed in our ...