How To
How to configure 360Suite's Tomcat with HTTPS
? Purpose This article provides high‑level guidance for enabling HTTPS/SSL on Apache Tomcat 10.1.x. Because Tomcat is a third‑party application server, SSL configuration is outside the scope of our product support. The content below summarizes and ...
How to Identify and Retrieve 360Eyes Job Logs in 360Suite Tomcat
How to Identify and Retrieve 360Eyes Job Logs in 360Suite Tomcat Overview When a 360Eyes job fails, the execution log stored in the Tomcat logs folder is the fastest way to diagnose the issue. This guide explains how logs are named, where they are ...
How to solve "Waiting for repository update" with 360Plus
Resolving REPO0032 Error: “ Waiting for repository update ” in 360Plus Symptom During a 360Plus backup task, the job fails with the following error: Error message: REPO0032: Error updating backup folder: repo003 Status: Waiting for repository update ...
SLA Installer Fails on 64-Bit Systems When Using BOBJ 4.2 (32-Bit)
Symptoms Issue When installing the SLA (Semantic Layer Agent) on a 64-bit Windows system that has SAP BusinessObjects 4.2 (32-bit) installed, the SLA service may fail to start. This issue is due to an architecture mismatch: the SLA installer expects ...
Unable to login to 360Suite after upgrading BusinessObjects
Symptoms After upgrading SAP BusinessObjects (BOBJ), the client receives an error and cannot log in to 360Suite, while they can still log in to the Admin Console. How to replicate the issue Upgrade the BOBJ environment to a newer version (BI platform ...
"DB003: No suitable driver found" when configuring 360Suite databases
Symptoms When configuring 360Suite main database. When configuring 360Eyes database. When trying to create a 360Cast SQL source. When trying to create a 360View SQL Query. In any of these situations, when the database type was selected, the following ...
Administration Console - Password Reset (Linux/*nix)
Condition Impossible to log in to the 360Suite Administration Console (360Suite deployed on a Linux/*nix machine). Solution Cause The password may have been lost or the basic configuration is corrupted. Remedy 1. Open a terminal (command line). 2. If ...
Administration console - Password Reset (Microsoft Windows)
Condition Impossible to log in to the 360Suite Administration Console (360Suite deployed on a Microsoft Windows machine). Solution Cause The password may have been lost or the basic configuration is corrupted. Remedy 1. Run the Registry Editor: ...
Database Debug Mode (on Microsoft Windows)
Condition Database issues arise and detailed logs are needed for debugging and fixing problems. Solution Cause The database may be corrupted or other technical issues arise. Remedy 1. Open a Windows command line or PowerShell prompt. 2. Access the ...
Configure 360Suite to communicate with SSL-enabled environments
Context Many 360Suite modules need to communication with the BOBJ RESTful API to process specific actions, often "Webi and UNX"-related actions. The features using this RESTful API are the following ones: 360Bind (opening and working with Webi ...
What are the proper steps to set up the Tomcat service account for Web Platform?
Symptom How to configure 360Suite Web Platform to use a Windows domain service account to run the 360Suite Windows Service, if it is not an Administrator on the server, i.e. the Tomcat user? Environment 360Suite Web Platform Cause The issue is ...
Excel Destination List Template
Below are examples of destination values for a Destination List to use in 360Cast Tasks. Destination Type Format Year State Default BOBJ FY2004 USA C:\Users\Administrator\Documents\Cast\ File PDF FY2005 France bobj-admin@wiiisdom.com Email XLSX ...
Does Apache Tomcat belongs to Product Support scope?
Context Does Apache Tomcat belong to Product Support scope? Answer Apache Tomcat, a free open-source third-party Web application server, is bundled with 360Suite (a Wiiisdom product) for convenience of use, but is not considered part of the ...
360Live Watchers: Understanding the meaning of each Condition Type
Symptom This article aims to provide additional details to the following different conditions that are available when creating an alert: Instant Value: alert triggered whenever the specified criterion is met. Duration: alert triggered if the ...
How to correctly enable an Administrator key in 360Suite Web Platform
Context How to correctly enable an Administrator key in 360Suite Web Platform. Procedure Log into the Administrator Console. Navigate to the License tab. In the Keys block, paste the license key provided. Navigate to Administrators block. This is ...
How to enable AD authentication on the Web Platform
Context You want 360Suite Web Platform to use AD authentication the same way Business Objects does. Procedure As part of the AD authentication configuration on the Business Objects server, two files will have been created and saved on “C:\Windows\” ...