Commons
Unable to change the password for the Administration Console (Windows)
Symptoms Install or update 360Suite with Tomcat running as a Windows service. Attempt to launch or interact with the 360Suite Administration Console. Notice that the console does not load properly or crashes silently. Cause The Windows user account ...
Known Limitations for 360Suite on BI2025
Context 360Suite can properly connect to BI2025 and perform all functions available in previous versions. However, there are issues with the new "widx" format and the new tables and charts introduced in this version. This knowledge base documents all ...
Unable to start 360Suite when tomcat uses slf4j
Symptom tomcat root page is available /360suite url returns 404 error in tomcat/logs/localhost-{date}.log an error appears on 360Suite startup 03-May-2021 07:51:22.858 SEVERE [localhost-startStop-1] ...
Tomcat memory issue
Symptoms Relevant information: Error about memory issue in a 360Suite task Error message(s): "java.lang.OutOfMemoryError: GC overhead limit exceeded" Information location: Visible in the task logs and / or the tomcat logs Environment Product: ...
Change Tomcat after 2025.1 upgrade
Context To prepare for BI 2025 moving away from Java 8, we migrated from Java 8 to Java 21. This migration impacts everyone doing update from previous version, as the version used for Tomcat is not compatible anymore, as Java 21 requires a Tomcat 10 ...
Read Tomcat Logs after 2025.1 upgrade
Context 2025.1 made a lot of changes regarding log generation. Allowing users and support agent to be more efficient in the search of issues. The 360Suite Tomcat will now generate new files if old one are getting too large, this will only happen on ...
DB011/DB02 - How to configure the 360Suite database with SQL Server AD Domain account
Symptom When configuring the database in the Web Platform Administration Console with a AD Domain account for SQL Server, you encounter one of the following errors : - DB012: Could not find driver - DB011: This driver is not configured for integrated ...
360Suite database configuration is not set when restarting Tomcat server
Symptoms On application startup, a warning popup appears In the Administration console, the database configuration is empty even though is was setup previously Environment 360Suite Web Platform Linux server (all) Additional symptoms : tomcat logs In ...