Resolving Interaction Issues Between Chrome and Wiiisdom Platform

Resolving Interaction Issues Between Chrome and Wiiisdom Platform

Overview

This article provides guidance on resolving platform getting stuck in "loading" state after idle or working on another tab using Chrome browser. 

Symptoms

  • After switching tab or application and getting back to Wiiisdom Cloud Platform, if WCP is open in Chrome, it may occasionally happen that next page change is stuck in "loading state"

Cause

The issue is caused by the interaction between Chrome's behavior of deactivating inactive tabs and the Wiiisdom platform's SSE event tunnel, which remains open.

Solution

  1. Adjust Chrome Settings:

    2. To prevent Chrome from deactivating the Wiiisdom platform tab, follow these steps:

    • Open Chrome and go to chrome://settings/performance.
    • Locate the section labeled "Always leave these sites active".
    • Add your Wiiisdom platform URL (e.g., lvmh-bt.platform.wiiisdom.com) to the list.
  2. Verify Platform Functionality:

    3. After adjusting the settings, verify that the Wiiisdom platform operates correctly without experiencing latency or disconnection issues.

Additional Information

If the issue persists, consider the following:

  • Ensure that no network security tools (such as WAF) are blocking requests from the Wiiisdom platform.
  • Check for any ad blockers or extensions that might interfere with the platform's functionality.
  • Export network traces during sessions to identify any blocked requests or latency causes.

    • Related Articles

    • Known Issues

      Power BI Pipeline execution RLS with empty roles and simulation steps In Open Report and Simulation Journey steps, support for dataset chaining was introduced in version 1.18.0. This support requires us to perform additional checks on the dataset ...

    • Choose Custom Storage in Wiiisdom Cloud Platform

      Context When first connecting to the Wiiisdom Cloud Platform, you need to choose where to store your data. The only choice available are to either be hosted by Wiiisdom Azure Tenant, or your Azure tenant. We don't have access to other type of storage ...

    • Gateway Client for Wiiisdom Cloud Platform – Technical Overview

      Introduction This document describes how the Gateway Client for Wiiisdom Cloud Platform (WCP) integrates with the customer's private network and Tableau Server. It explains the architecture, communication protocol, and key technical considerations ...

    • How to configure Azure Storage for Wiiisdom Cloud Platform binary files

      Overview This article explains how to configure a customer-managed Azure Storage Account to store binary files generated by Wiiisdom Cloud Platform. Warnings & Prerequisites You need permissions to create and configure an Azure Storage Account. ...

    • WCP Cannot Create Workbook Version When First View Is Inaccessible

      Summary When Wiiisdom Cloud Platform (WCP) attempts to create a version of a Tableau workbook, the process fails if the initiating user or service account does not have view permissions on the workbook’s first/default view. This issue occurs only ...