Overview

This FAQ explains how to regain access when a Wiiisdom Cloud Platform (WCP) invitation link has expired. In most cases, users can generate a new activation link themselves from the login page without asking the Wiiisdom team to resend an invitation.

My Wiiisdom Cloud Platform invitation link has expired. How can I get a new invitation?

You do not need a manual invitation resend. Use the Forgot Password option on your organization's WCP login page to generate a new account activation/reset link.

Steps

1. Open your organization's Wiiisdom Cloud Platform URL.
2. On the login page, click Forgot Password (or I forgot my password).
3. Enter the email address that was originally invited to the platform.
4. Submit the request.

You will receive an email with a link to create or reset your password. This link can also be used to complete account activation when the original invitation has expired.

Example URL

https://yourcompany.platform.wiiisdom.com

Why does this work?

The password reset flow generates the same type of account setup link used during initial account activation. This allows invited users to complete activation even after the original invitation link expires.

What if I do not receive the email?

If you do not receive the password reset email:

• Verify that you entered the correct email address.
• Check your spam or junk folder.
• Make sure you are using the email address originally invited to the platform.
• If the issue persists, contact your Wiiisdom administrator or Wiiisdom Support.

Notes

• This process applies to standard Wiiisdom Cloud Platform accounts.
• If your organization uses Single Sign-On (SSO), password management may be handled by your identity provider and behavior may differ.