Does Apache Tomcat belong to Product Support scope?

Does Apache Tomcat belongs to Product Support scope?

Context

Does Apache Tomcat belong to Product Support scope?

Answer

Apache Tomcat, a free open-source third-party Web application server, is bundled with 360Suite (a  Wiiisdom product) for convenience of use, but is not considered part of the Wiiisdom's product support scope.
Using the Apache Tomcat bundled with 360Suite, you agree to follow the terms and conditions as provided by Apache. These terms and conditions are included in the 360Suite licensing agreement which accompanies the Wiiisdom offering at the time of download.

Because this software is bundled with our Wiiisdom offerings, Wiiisdom tests to ensure compatibility between Apache Tomcat and 360Suite.
Therefore, Wiiisdom product support will diagnose customer problems and provide best effort support using our knowledge of how Wiiisdom offerings work with Apache Tomcat.

The following scenarios do not fall under the scope of Wiiisdom's technical support:
  1. Sizing of Web Application Servers and performance tuning.
  2. Certification of security configuration of Web Application Server.
  3. Configuration of Load Balancers.
  4. Configuration of Tomcat Cluster.
For a general review of what constitutes technical support, please review the Scope of Support document.

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