How To
Change Tomcat after 2025.1 upgrade
Context To prepare for BI 2025 moving away from Java 8, we migrated from Java 8 to Java 21. This migration impacts everyone doing update from previous version, as the version used for Tomcat is not compatible anymore, as Java 21 requires a Tomcat 10 ...
Read Tomcat Logs after 2025.1 upgrade
Context 2025.1 made a lot of changes regarding log generation. Allowing users and support agent to be more efficient in the search of issues. The 360Suite Tomcat will now generate new files if old one are getting too large, this will only happen on ...
"DB003: Suitable driver not found" when configuring 360Suite databases
Symptom When configuring 360Suite main database When configuring 360Eyes database When trying to create a 360Cast or 360WOFBO SQL source When trying to create a 360View SQL Query Once you selected your database type and validate the form, you fet ...
Administration Console - Password Reset (Linux/*nix)
Condition Impossible to log in to the 360Suite Administration Console (360Suite deployed on a Linux/*nix machine). Solution Cause The password may have been lost or the basic configuration is corrupted. Remedy 1. Open a terminal (command line). 2. If ...
Administration console - Password Reset (Microsoft Windows)
Condition Impossible to log in to the 360Suite Administration Console (360Suite deployed on a Microsoft Windows machine). Solution Cause The password may have been lost or the basic configuration is corrupted. Remedy 1. Run the Registry Editor: ...
Database Debug Mode (on Microsoft Windows)
Condition Database issues arise and detailed logs are needed for debugging and fixing problems. Solution Cause The database may be corrupted or other technical issues arise. Remedy 1. Open a Windows command line or PowerShell prompt. 2. Access the ...
Configure 360Suite with SSL
Context For many features, 360Suite needs to access the BOBJ RESTful API. The impacted modules are: - 360View - 360Eyes - 360Cast - 360Bind / WiiisdomOps for BusinessObjects In this situation, 360Suite takes the role of client to the BOBJ RESTful ...
What are the proper steps to set up the Tomcat service account for Web Platform?
Symptom How to configure 360Suite Web Platform to use a Windows domain service account to run the 360Suite Windows Service, if it is not an Administrator on the server, i.e. the Tomcat user? Environment 360Suite Web Platform Cause The issue is ...
How to migrate 360Cast Tasks from 360 Legacy to 360 Web Platform
Symptom How to migrate 360Cast tasks from 360 Legacy to 360 Web Platform Environment 360Suite Web Platform (version 2021.1 +) SAP BusinessObjects Business Intelligence 4.1 SAP BusinessObjects Business Intelligence 4.2 Resolution Ensure you have ...
Does Apache Tomcat belong to Product Support scope?
Symptom Does Apache Tomcat belong to Product Support scope? Environment 360Suite Web Platform any version Tomcat 7 and above Resolution Apache Tomcat, a free open-source third-party Web application server, is bundled with GB&Smith products (360Suite ...
360Live Watchers: Understanding the meaning of each Condition Type
Symptom This article aims to provide additional details to the following different conditions that are available when creating an alert: Instant Value: alert triggered whenever the specified criterion is met. Duration: alert triggered if the ...
How to correctly enable an Administrator key in 360Suite Web Platform
Symptom How to correctly enable an Administrator key in 360Suite Web Platform Environment 360Suite Web Platform SAP BusinessObjects Business Intelligence 4.1 SAP BusinessObjects Business Intelligence 4.2 Resolution Log into the Administrator Console. ...